Privacy Policy
Website: wtcokanagan.com
Organization: WTC Okanagan
Last Updated: 2025-03-25

WTC Okanagan (“we,” “our,” or “us”) is committed to protecting your privacy and handling your personal information in accordance with applicable laws,
including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, the General Data Protection Regulation (GDPR).
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit wtcokanagan.com or use our services.

1. Information We Collect
a. Personal Information
We may collect:

• Full name

• Email address

• Phone number

• Mailing address

• Business or organization name

• Job title or professional information

• Payment information (processed securely via third-party providers)

b. Membership Information
When you apply for or maintain a membership, we may collect:

• Membership details and preferences

• Participation history

• Account login credentials

c. Event Registration Information
When you register for events:

• Event preferences and attendance records

• Special requirements (e.g., dietary restrictions, accessibility needs)

d. Automatically Collected Information

• IP address

• Browser type and device information

• Website usage data (pages visited, time spent)

e. Cookies and Tracking Technologies
We use cookies and similar technologies to:

• Improve website functionality

• Analyze traffic

• Personalize user experience
   

2. How We Use Your Information
We use your information to:

• Manage memberships and user accounts

• Process event registrations and attendance

• Process payments and issue receipts

• Communicate with you about services, events, and updates

• Send newsletters and marketing communications (with consent)

• Improve website performance and services

• Comply with legal and regulatory requirements
   

3. Payments and Financial Information
We do not store full payment card details on our servers. Payments are processed through secure third-party providers (e.g., Stripe, PayPal, or similar), which comply with industry standards such as PCI-DSS. These providers handle your payment information in accordance with their own privacy policies.

4. Legal Basis for Processing (GDPR)
If you are located in the EEA, we process your personal data based on:

• Your consent

• Performance of a contract (e.g., memberships or event registrations)

• Legal obligations

• Legitimate business interests

5. Consent
By using our website or providing personal information, you consent to its collection, use, and disclosure as described in this policy. You may withdraw your consent at any time, subject to legal or contractual restrictions.

6. Sharing of Information
We do not sell your personal information. We may share your information with:

• Service providers (e.g., payment processors, email platforms, event tools)

• IT and hosting providers

• Legal or regulatory authorities if required

• Partners or collaborators for event delivery (only when necessary)

All third parties are required to protect your data.

7. Email Communications and Newsletters
If you subscribe to our newsletter:

• You will receive updates, event announcements, and promotions

• You may unsubscribe at any time using the link in emails

We comply with Canada’s Anti-Spam Legislation (CASL).

8. Data Retention
We retain personal information only as long as necessary to:

• Provide services (memberships, events, payments)

• Meet legal and accounting requirements

When no longer required, data is securely deleted or anonymized.

9. Data Security
We implement appropriate safeguards, including:

• SSL encryption

• Secure servers and hosting

• Access controls and internal policies

However, no system can guarantee absolute security.

10. Your Rights
Under PIPEDA and other applicable laws, you have the right to:

• Access your personal data

• Request corrections

• Withdraw consent

• Request deletion (where applicable)

To exercise your rights, contact us at the details below.

11. International Data Transfers
Your information may be processed or stored outside Canada (e.g., cloud services). We ensure appropriate safeguards are in place to protect your data.

12. Third-Party Services
We may use third-party services such as:

• Payment processors (e.g., Stripe, PayPal)

• Email marketing platforms (e.g., Mailchimp)

• Analytics tools (e.g., Google Analytics)

These providers may collect and process data according to their own privacy policies.

13. External Links
Our website may contain links to external websites. We are not responsible for their privacy practices.

14. Children’s Privacy
Our services are not intended for individuals under the age of 13. We do not knowingly collect personal data from children.

15. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted with an updated “Last Updated” date.

16. Contact Us
If you have questions or wish to exercise your rights, please contact:
Privacy Officer
WTC Okanagan
Website: https://wtcokanagan.com
Email: info@wtcokangan.com